Article 1 - Definitions
For the purposes of these provisions, the following terms shall have the following meanings:
Return Period: the period during which the consumer may exercise his right of withdrawal. Consumer: a natural person not acting in a professional capacity and concluding a distance contract with the seller. Day: a calendar day. Fixed-term contract: a distance contract providing for the progressive delivery of goods and/or services. Durable medium: any medium enabling the customer or seller to store information in such a way that it remains accessible and can be reproduced unchanged. Right of withdrawal: the customer's right to withdraw from the contract within the return period. Contractor: a natural or legal person offering goods and/or services to consumers at a distance. Distance contract: a contract concluded using distance communication technology without the customer and seller being physically present at the same time. Remote communication technology: any means enabling a contract to be concluded without the customer and seller being physically present at the same time. Terms and conditions: the seller's standard terms and conditions.
Article 2 - Seller's identity
lyn@lynboutique.com
Article 3 - Applicability
The present General Conditions apply to any offer made by the Vendor and to any distance contract and order between the Vendor and the Customer. The General Conditions are made available to the Customer prior to the conclusion of the distance contract.
Article 4 - The offer
If an offer has a limited validity period or is subject to certain conditions, this will be clearly indicated. The offer contains a complete and precise description of the products and/or services offered. Obvious errors in the offer are not binding on the seller. Illustrations, specifications and information contained in the offer are for illustrative purposes only and do not give rise to any right to compensation or termination of the contract.
Article 5 - The contract
The agreement is concluded when the customer accepts the offer and fulfils the necessary conditions. In the event of electronic acceptance, the seller will immediately confirm receipt of the acceptance by electronic means. As long as receipt of acceptance has not been confirmed, the customer may dissolve the contract. The seller will take appropriate measures to protect electronic data transmission.
Article 6 - Right of withdrawal
When purchasing products, the customer has the right to withdraw from the contract within 30 days without giving any reason. This period begins on the day following receipt of the product by the customer. During this period, the customer must handle the product and its packaging with care and unpack or use it only to the extent necessary to decide whether to keep it. The customer must notify the seller in writing or by e-mail of his intention to exercise his right of withdrawal within 30 days of receipt of the product. After this notification, the customer has a further 30 days to return the product and provide proof of timely shipment. In the absence of notification or return within the set time limit, the purchase will be considered definitive.
Article 7 - Cancellation charges
In the event of exercising the right of withdrawal, the consumer will bear the cost of returning the product. The contractor will reimburse the amount paid by the consumer within 5 days of receipt of the return, provided that the product has been returned in full or that there is sufficient proof of complete return.
Article 8 - Exclusion of the right of withdrawal
The trader may exclude the consumer's right of withdrawal for certain products, provided that this is clearly and promptly stated in the offer prior to the conclusion of the contract. This applies in particular to personalized products, personal items, non-returnable or perishable goods, products subject to price fluctuations on the financial market, opened audio and video recordings, software and hygiene products whose packaging has been opened.
Article 9 - Prices
During the period of validity of the offer, the prices of products and services will not be increased, except in the event of changes in VAT rates. Price increases within 3 months of the conclusion of the contract are only permitted if required by law.
Article 10 - Conformity and warranty
The contractor guarantees that the products and services conform to the contract, to the specifications mentioned in the offer and to the usual standards of quality and use.
Article 11 - Delivery and performance
The contractor undertakes to accept and execute orders with the utmost care. Delivery will be made within 30 days, unless otherwise agreed.
Article 12 - Fixed-term contracts: duration, termination and renewal
An open-ended contract may be terminated at any time by the consumer with a maximum of one month's notice.
Article 13 - Payment
Unless otherwise agreed, payment must be made within 7 working days of the start of the withdrawal period.
Article 14 - Complaints procedure
Complaints must be notified within 30 days and will be dealt with within the same period.
Article 15 - Disputes
Contracts are governed exclusively by Dutch law.
