Return policy

Returns & Refund Policy (United Kingdom)

We want you to be completely satisfied with your purchase.

Returns
You may return your order within 30 days of receiving it. To initiate a return, please contact our customer support team at lyn@lynboutique.com with your order details. We will guide you through the return process.

Return Conditions
Items must be returned in new, unused condition, with original packaging intact. We reserve the right to refuse returns that show signs of wear, use, or damage not caused by us.

Return Costs

  • Customers are responsible for return shipping costs for unwanted items.
  • If your item arrives damaged, defective, or incorrect, we will cover the return shipping costs.

Return Labels
A digital return label may be requested by contacting us via email.

Refunds
Once your return is received and inspected, your refund will be processed within 5 business days using your original payment method.


How to Return an Item

  1. Email lyn@lynboutique.com to register your return
  2. Follow the instructions provided by our support team
  3. Ship the item back (return postage paid by customer unless item is faulty/incorrect)
  4. Receive your refund within 5 business days after inspection

Non-Returnable Items
For hygiene reasons, we cannot accept returns on certain items, including:

  • Lingerie
  • Underwear
  • Swimwear
  • Bras
  • Socks

If you receive any of these items in a defective or incorrect condition, please contact us and we will resolve the issue.


Order Cancellations
Orders can be cancelled within 30 minutes of placement. After this time, cancellation may not be possible.
To cancel, email lyn@lynboutique.com as soon as possible.


Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at lyn@lynboutique.com. We will arrange a replacement or refund at no additional cost.


Exchanges
We do not offer direct exchanges. If you would like a different item, please return your order and place a new one.


Contact Information
Email: lyn@lynboutique.com
Response time: 30 minutes – 24 hours